OpenWebUI — Secure UX for Chat & Case Building

OpenWebUI is the user interface layer of AI Fabrix. It provides a secure, enterprise-ready workspace for employees to interact with AI — whether through chat, case building, or collaborative knowledge work. Unlike consumer-grade chat tools, OpenWebUI is identity-aware, policy-enforced, and auditable by design.

Table of Contents

1. Role of OpenWebUI
2. Enterprise Chat Experience
3. Case Building & Collaboration
4. Integration with Microsoft 365
5. Security & Compliance Features
6. Enterprise Benefits

Role of OpenWebUI

OpenWebUI is the front door for users into Fabrix. It connects employees to:

• Policy-aware retrieval pipelines.
• AI assistants and agents orchestrated via Flowise.
• Business case workspaces and collaboration tools.

All interactions are governed by the policies and identity integrations provided by Miso.

Enterprise Chat Experience

OpenWebUI provides a secure chat interface where users can:

• Ask questions across enterprise knowledge bases.
• Receive responses filtered by metadata, permissions, and compliance rules.
• Interact with AI agents designed for specific business domains (e.g., sales, HR, IT).

Unlike public chatbots, Fabrix ensures that users only see what they are authorized to see.

Case Building & Collaboration

Beyond chat, OpenWebUI supports case building:

• Users can collect conversations, documents, and evidence into structured cases.
• Cases can be shared across departments for cross-functional work.
• Links to CRM records, SharePoint folders, and project metadata are preserved.

This makes Fabrix suitable for regulated industries where traceability and evidence matter (e.g., legal, compliance, project delivery).

Integration with Microsoft 365

OpenWebUI complements Microsoft’s collaboration tools:

• SharePoint & Teams: Results and evidence link directly back to Microsoft 365 content.
• Entra ID: Access follows existing user roles and permissions.
• Azure Monitor & Sentinel: Audit and security logs integrate with Microsoft monitoring.

This ensures Fabrix feels like a natural extension of Microsoft 365, not a competing platform.

Security & Compliance Features

OpenWebUI is designed for enterprise trust:

• SSO via Entra ID — no separate accounts.
• Audit Logging — every query and case action is traceable.
• Policy Enforcement — egress, quotas, and permissions inherited from Miso.
• Data Residency — all operations remain inside the customer’s Azure tenant.

These controls make it viable for GDPR, HIPAA, ISO-27001, and similar frameworks.

Enterprise Benefits

With OpenWebUI, organizations gain:

• Secure Chat for Enterprise Knowledge.
• Structured Case Management.
• Deep Microsoft 365 Integration.
• Audit-Ready Collaboration.

It transforms AI from an isolated chatbot into a collaborative enterprise assistant that fits regulated business processes.

✅ [[PLACEHOLDER: Add diagram — OpenWebUI as the user-facing layer, connecting chat, case building, and collaboration to Flowise pipelines and Core Services.]]